Terms & Conditions
Last Updated: September 2026
Welcome to Royal Garden and River Oaks Courtyard. These Terms & Conditions apply to purchases made through our website, by telephone, or directly through either of our Houston locations. By placing an order with us, you agree to the following terms.
Our goal is always to provide exceptional flowers, plants, gifts, and service. Because many of our products are fresh, seasonal, handcrafted, and subject to availability, please review the policies below before placing your order.
Floral Designs & Product Images
Our floral team individually designs every floral arrangement created by Royal Garden and River Oaks Courtyard. The photographs shown on our website are intended to represent the overall style, size, color palette, and character of an arrangement.
Because flowers and plants are natural products, no two arrangements will be exactly alike. Variations in color, size, shape, bloom stage, and appearance are normal and are part of the beauty of fresh floral design.
The arrangement you receive may vary slightly from the arrangement pictured online.
Flower, Plant & Container Substitutions
Flower and plant availability changes throughout the year based on seasonality, weather, growing conditions and market availability.
When a particular flower, plant, container, vase or decorative element is unavailable, our designers may make an appropriate substitution.
Whenever possible, we will preserve the overall style, color palette, scale and character of the arrangement. Substitutions will be made using products of comparable or greater value whenever reasonably possible.
For arrangements centered around a particular flower variety, color or specialty item, we will make every reasonable effort to honor the selection.
If a particular flower, color, container or design element is essential to your order, please contact us before ordering or note the request when placing your order. We will do our best to accommodate special requests but cannot guarantee availability.
Designer's Choice Arrangements
When purchasing a Designer's Choice arrangement, you are giving our floral designers creative discretion to select flowers, greenery, colors and design elements based on the freshest and most beautiful products available at the time.
The final arrangement may therefore differ from arrangements shown elsewhere on our website.
Pricing & Payment
All prices are listed in U.S. dollars and are subject to change without notice.
We will display applicable sales tax, delivery charges, and other applicable fees during checkout when possible.
Your order is not considered complete until payment has been successfully processed and the order has been accepted by Royal Garden or River Oaks Courtyard.
We reserve the right to correct pricing, product-description or availability errors. If an error affects an order you have already placed, we will contact you to discuss available options.
Delivery
We offer floral delivery throughout Houston and select surrounding areas. Delivery availability and charges may vary based on the destination, order size, delivery date and other circumstances.
While we make every reasonable effort to deliver orders on the requested date, we cannot guarantee specific delivery times unless our team expressly confirms them.
During major floral holidays and other high-volume periods—including Valentine's Day, Mother's Day and the Christmas season—delivery schedules may be adjusted due to order volume, traffic, weather or circumstances outside our control.
Orders placed for same-day delivery are subject to product availability, delivery capacity and the time the order is received.
Recipient Availability
Please provide a complete and accurate delivery address, recipient name and telephone number.
If the recipient is unavailable, our delivery team may, when appropriate:
- Leave the arrangement in a reasonably safe location;
- Leave the order with a receptionist, concierge, front desk, neighbor, or other authorized person;
- Contact the recipient to coordinate delivery; or
- Return the arrangement to our shop and arrange another delivery attempt.
Our team will use reasonable judgment based on the location, weather, product, and delivery circumstances.
Once an order has been delivered to the address provided or accepted by an authorized person at that location, the delivery will be considered complete.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate recipient and delivery information.
If an order cannot be delivered because the address or other information provided is incorrect or incomplete, we will attempt to contact the customer and/or recipient.
Additional delivery charges may apply if another delivery attempt is required.
Royal Garden and River Oaks Courtyard are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided with an order.
Hospitals, Hotels, Businesses, Gated Communities & Funeral Services
Deliveries to hospitals, hotels, office buildings, gated communities, funeral homes and similar locations may be subject to the receiving location's own policies, security procedures and delivery restrictions.
We cannot guarantee direct delivery to a particular room, patient, guest, or individual when the facility requires deliveries to be left with its staff or at a designated receiving area.
Customers are responsible for confirming that the recipient can receive deliveries at the specified location.
Changes & Cancellations
Because floral arrangements and other perishable products may be prepared shortly after we receive an order, please contact us as soon as possible if you need to change or cancel an order.
We will make every reasonable effort to accommodate your request if preparation or delivery has not begun.
Orders that have already been designed, prepared, dispatched, or delivered may not be changed or canceled.
Custom orders, special-order merchandise and products purchased specifically for an order may be non-refundable.
Fresh Flowers, Plants & Perishable Products
Flowers and plants are living, perishable products whose lifespan can be affected by temperature, water, sunlight, handling, and environmental conditions after delivery.
For best results, recipients should follow any care instructions provided with their order.
Royal Garden and River Oaks Courtyard cannot guarantee the lifespan of flowers or plants after delivery when deterioration results from improper care, extreme temperatures, placement, lack of water or other conditions beyond our control.
Quality Concerns
We take tremendous pride in the quality of our floral designs and want you to be pleased with your purchase.
If an arrangement or other perishable product arrives damaged or does not meet our quality standards, please contact the location that fulfilled your order as soon as possible, preferably within 24 hours of delivery.
We may request photographs of the product so that our team can evaluate the issue.
Depending on the circumstances, we may offer a replacement, partial replacement, store credit or refund at our discretion.
Because flowers and plants are perishable products, requests made after a significant period of time may not qualify for replacement or refund.
Returns & Refunds
Fresh flowers, plants, custom arrangements, and other perishable products generally cannot be returned.
We will determine approved refunds, replacements, or credits based on the order circumstances and the nature of the concern.
Non-perishable merchandise may be subject to separate return requirements. Please contact us before returning any product.
We will issue any approved refund to the original form of payment. Processing times may vary depending on your bank or credit-card provider.
Specialty & Seasonal Products
Holiday merchandise, Christmas trees, décor, topiaries, specialty plants, gift packages, and other limited or seasonal products are subject to availability.
Because many of these products are seasonal, customized, or specially sourced, cancellation and return restrictions may apply.
Any specific terms disclosed on a product page or provided at the time of purchase will also apply to that order.
Alcohol & Age-Restricted Products
Certain gift packages may include wine, cigars, or other age-restricted products.
By purchasing an age-restricted product, the purchaser represents that they meet all applicable legal age requirements and that the intended recipient is also legally permitted to receive the product.
Age verification, identification, and delivery restrictions may apply. We reserve the right to refuse delivery when applicable legal requirements cannot be satisfied.
Card Messages
Customers are responsible for the content and accuracy of personalized card messages submitted with an order.
We reserve the right to decline to print or deliver content that is unlawful, threatening, abusive, discriminatory or otherwise inappropriate.
Events, Weddings, Landscaping & Other Services
These Terms & Conditions primarily govern retail and online shop purchases.
Weddings, private events, corporate services, event-space rentals, landscaping, large installations and other custom services may be governed by separate proposals, estimates, contracts, deposits, cancellation policies or service agreements.
When a separate written agreement exists, the terms of that agreement will control with respect to the services covered by it.
Website Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing and other information on our website are accurate.
However, occasional errors may occur, and products, prices, descriptions and availability may change without notice.
We reserve the right to correct errors or update information at any time.
Limitation of Liability
To the fullest extent permitted by applicable law, Royal Garden and River Oaks Courtyard will not be responsible for indirect, incidental or consequential damages arising from the purchase, delivery or use of our products or services.
Our liability relating to any retail order will not exceed the amount paid for the product or service giving rise to the claim, except where otherwise required by law.
Force Majeure & Circumstances Beyond Our Control
We are not responsible for delays or inability to perform caused by circumstances reasonably beyond our control, including severe weather, flooding, hurricanes, road closures, transportation interruptions, supply disruptions, governmental actions, power outages or other unforeseen events.
When circumstances affect an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution.
Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Changes to These Terms
Royal Garden and River Oaks Courtyard may update these Terms & Conditions from time to time. Changes will become effective when the revised Terms & Conditions are posted on this website.
Contact Us
Questions about an order or these Terms & Conditions? Please contact the location serving your order.
Royal Garden – Washington
1201 Birdsall
Houston, TX 77007
713-977-5350
River Oaks Courtyard – Kirby
6103 Kirby Drive
Houston, TX 77005
713-523-0600
We appreciate the opportunity to be part of life's meaningful moments and thank you for choosing Royal Garden and River Oaks Courtyard.
